These Terms of Service (“Terms”) govern your use of the services provided by John J. Cahill Inc., doing business as John J. Cahill Plumbing, Heating & Air Conditioning (“John J. Cahill Inc.,” “we,” “our,” or “us”), including our website at www.cahillinc.com, our online contact and estimate request forms, and our in-person plumbing, heating, cooling, and remodeling services.
By accessing our website, submitting a form, requesting service, or using any of our services, you (“you” or “customer”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our services.
John J. Cahill Inc. is a licensed, bonded, and insured contractor providing professional plumbing, heating, air conditioning, and kitchen and bathroom remodeling services to residential and commercial customers in the North Shore of Chicago and surrounding communities. Our services include, without limitation:
Service scope, timeline, and pricing are agreed in writing (or as documented in a written estimate) prior to the commencement of work. We reserve the right to decline service to any individual or property for any lawful reason.
We offer free estimates for most residential projects and for kitchen and bathroom remodeling consultations. An estimate is not a binding contract until it is accepted by you in writing and countersigned by an authorized representative of John J. Cahill Inc. Written estimates are valid for the period stated on the estimate; if no period is stated, estimates are valid for 30 days from the date of issuance.
Pricing for emergency, after-hours, or unscheduled service calls may differ from standard business-hours pricing and will be communicated to you before work begins whenever practical.
Appointments may be scheduled by calling us at (847) 864-5225, submitting our online contact form, or in-person at our Evanston showroom. We ask that you provide reasonable advance notice if you need to cancel or reschedule a non-emergency appointment. Late cancellations, no-shows, or repeated rescheduling may incur a service or trip fee, and repeat occurrences may require prepayment for future appointments.
For emergency service calls, we will do everything reasonably possible to respond as quickly as possible, but response times may vary based on weather, demand, and other factors outside our control.
Payment for services is due upon completion of work unless a different payment schedule is agreed in writing in advance. For larger projects (such as remodeling or system installations), a deposit or progress-based payment schedule may be required and will be documented in your written estimate or contract.
We accept cash, check, and major credit and debit cards. Late payments may be subject to interest and collection costs as permitted by Illinois law.
Our workmanship is warranted as described in your written estimate, contract, or invoice. Manufacturer warranties on equipment, fixtures, and materials are separate and are provided by the respective manufacturers. Warranty claims must be reported to us within the warranty period; we will inspect and, where covered, repair or replace any warranted work at our discretion.
Warranties do not cover damage caused by: (a) misuse, abuse, or neglect; (b) modifications made by anyone other than John J. Cahill Inc.; (c) acts of God, floods, fires, or other events outside our control; or (d) normal wear and tear.
Program Name
Our SMS program is called “John J. Cahill Inc. Customer Messaging.”
Message Types
By opting in, you agree to receive text messages (SMS/MMS) from John J. Cahill Inc. at the phone number you provide, including appointment confirmations, appointment reminders, service update notifications, technician arrival (ETA) messages, quote and estimate follow-ups, invoice and payment reminders, and occasional promotional offers.
Opt-In (Express Consent)
SMS messages are only sent to customers who provide express consent by checking the SMS opt-in checkbox on our contact or estimate request form. Consent to receive SMS messages is not required as a condition of purchasing any goods or services. Providing your phone number does not by itself constitute consent to receive text messages.
Message Frequency
Message frequency varies based on your service schedule and inquiries.
Rates
Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, contact your wireless provider.
Opt-Out
You can cancel the SMS service at any time. To opt out, reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message we send. After you send an opt-out message, we will send a confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will resume sending SMS messages to you.
Help
If you are experiencing issues with the messaging program, reply HELP to any message for assistance, or contact us directly at (847) 864-5225 or [email protected].
Carriers
Carriers are not liable for delayed or undelivered messages.
Supported Carriers
AT&T, Verizon, T-Mobile, Sprint, US Cellular, and most major US wireless carriers. Carrier support may vary.
No Sharing of Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent will not be shared with any third party.
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and safeguard your information, including with respect to SMS consent and mobile data.
The John J. Cahill Inc. website, logo, brand name (including the orange truck imagery), photographs, illustrations, videos, written content, and other materials are the property of John J. Cahill Inc. and are protected by U.S. copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written permission.
Except as expressly provided in Section 6 (Warranties) or in a written contract or estimate signed by both parties, our services and our website are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, John J. Cahill Inc. and its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of our services or website, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or related to these Terms or the specific service giving rise to the claim shall not exceed the amount you paid to us for that service. This limitation does not apply to damages caused by our gross negligence or willful misconduct, or to any liability that cannot be limited or excluded under applicable Illinois law.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including consumer-protection rights you may have under the Illinois Consumer Fraud and Deceptive Business Practices Act or similar laws.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.
Before filing any formal claim, you agree to first contact us in good faith to attempt to resolve the dispute informally. You may reach us at [email protected] or (847) 864-5225. If we cannot resolve the dispute informally within thirty (30) days of your first written notice, either party may pursue legal remedies.
Any legal proceeding arising out of or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of those courts.
We reserve the right to modify these Terms at any time. We will post the most current version on our website with a revised “Last Updated” date. Material changes will be communicated in a reasonably prominent manner. By continuing to use our services after changes become effective, you agree to be bound by the revised Terms.
These Terms, together with any written estimate, contract, or invoice we provide, constitute the entire agreement between you and John J. Cahill Inc. with respect to your use of our services. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms of Service, please contact us at:
John J. Cahill Inc.
1515 Church Street, Evanston, IL 60201
Phone: (847) 864-5225
Email: [email protected]