Call 24/7: 847-864-5225

Privacy Policy

1. Introduction

John J. Cahill Inc., doing business as John J. Cahill Plumbing, Heating & Air Conditioning (“John J. Cahill Inc.,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at www.cahillinc.com, contact us for service or an estimate, or use our plumbing, heating, cooling, or remodeling services.

By using our website or our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Your first and last name
• Your email address
• Your phone number
• Your service address and, if different, your billing address
• Zip code and service area information
• The nature of your service request, appointment details, and any additional message or context you provide
• Payment information (processed by our payment processor; we do not store full card numbers)
• Any other information you choose to provide when contacting us or when we perform service at your property

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• Your IP address and general location (city or region level)
• Your browser type and version, operating system, and device information
• Pages you visit on our website and how you interact with them
• Referring website URLs and search terms

This information is used for website functionality, security, and analytics.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, schedule, and perform the services you request
• To communicate with you about appointments, estimates, invoices, and service updates by phone, email, or SMS (if you have opted in)
• To send you appointment confirmations, reminders, and technician arrival notifications
• To respond to your inquiries and provide customer support
• To process payments and manage billing
• To send occasional promotional messages (only if you have separately opted in to promotional SMS or email)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our Terms of Service
• To protect the rights, property, and safety of John J. Cahill Inc., our customers, and others

4. SMS Communication Policy

Program Name

Our SMS program is called “John J. Cahill Inc. Customer Messaging.”

Message Types

By opting in, you agree to receive text messages (SMS/MMS) from John J. Cahill Inc. at the phone number you provide, including appointment confirmations, appointment reminders, service update notifications, technician arrival (ETA) messages, quote and estimate follow-ups, invoice and payment reminders, and occasional promotional offers.

Opt-In (Express Consent)

SMS messages are only sent to customers who provide express consent by checking the SMS opt-in checkbox on our contact or estimate request form. Consent to receive SMS messages is not required as a condition of purchasing any goods or services. Providing your phone number does not by itself constitute consent to receive text messages.

Message Frequency

Message frequency varies based on your service schedule and inquiries.

Rates

Message and data rates may apply. If you have questions about your text plan or data plan, contact your wireless provider.

Opt-Out

You can cancel the SMS service at any time. To opt out, reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message we send. You will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help

Reply HELP to any message for assistance, or contact us directly at (847) 864-5225 or [email protected].

Carriers

Carriers are not liable for delayed or undelivered messages.

Supported Carriers

AT&T, Verizon, T-Mobile, Sprint, US Cellular, and most major US wireless carriers. Carrier support may vary.

No Sharing of Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent will not be shared with any third party.

5. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: We share information with trusted third parties who help us operate our business, including our payment processor, our SMS platform provider, our website hosting provider, and our analytics providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Trade partners and subcontractors: For larger projects (such as remodeling), we may share information with licensed subcontractors, designers, or suppliers who are involved in your project. These parties are required to keep your information confidential and use it only for purposes related to your project.
• Legal requirements: We may disclose information if required by law, court order, subpoena, or valid government request, or to protect our legal rights, safety, or property, or the rights and safety of others.
• Business transfers: In the event of a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, honor any warranty obligations, comply with our legal and tax obligations, and maintain reasonable business records. In most cases, we retain customer contact and service records for at least seven (7) years after your last service to satisfy tax, insurance, and warranty documentation requirements.

You may request deletion of your information at any time as described in Section 8 below, subject to legal exceptions.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encryption of sensitive data in transit, restricted employee access, and vendor due diligence.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by the Illinois Personal Information Protection Act (PIPA) and other applicable law.

8. Your Privacy Rights

Right to Access, Correct, and Delete

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request that we delete your personal information, subject to legal and business-record exceptions
• Opt out of SMS messages at any time as described in Section 4
• Opt out of marketing emails by using the unsubscribe link in any promotional email we send

To exercise these rights, contact us at [email protected] or (847) 864-5225. We will confirm your request within a reasonable time and respond as soon as reasonably possible. We may need to verify your identity before processing your request.

Illinois Residents

If you are an Illinois resident, you have rights under the Illinois Personal Information Protection Act (PIPA) regarding the security of your personal information and notification in the event of a data breach. If we determine that a security incident has resulted in the acquisition of your unencrypted personal information by an unauthorized person, we will notify you as required by PIPA.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), including the right to know, the right to delete, the right to correct, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your rights. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us at [email protected].

Shine the Light (California Civil Code §1798.83)

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. As stated above, we do not share personal information with third parties for their direct marketing purposes.

9. Children’s Privacy

Our services and website are intended for customers 18 years of age and older. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact us at [email protected] and we will delete the information promptly.

For SMS communications specifically, our SMS program is intended for adults. Phone numbers submitted for SMS messaging must belong to a person 18 years of age or older who is authorized to make service decisions for the household or property.

10. Cookies and Analytics

Our website uses cookies, pixels, and similar technologies to remember your preferences, maintain website functionality, and understand how visitors use our site. We may use analytics services such as Google Analytics, which collect information about your visit as described in their own privacy policies.

You can control cookies through your browser settings; however, disabling cookies may affect some website features. Some browsers offer a “Do Not Track” signal; because there is no industry-standard response to this signal, we do not currently respond to it.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, Yelp, Google) and supplier or manufacturer websites. This Privacy Policy does not apply to those third-party sites, which have their own privacy policies. We are not responsible for the content or privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the most current version on our website with a revised “Last Updated” date. Material changes will be communicated in a reasonably prominent manner. Your continued use of our services or website after any changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

John J. Cahill Inc.

1515 Church Street, Evanston, IL 60201

Phone: (847) 864-5225

Email: [email protected]